FAQ
Everything you need to know about finding, wearing and ordering your LOVE RAYS fragrance.
Fragrances & scent
Which LOVE RAYS fragrance is right for me?
Choose by mood: LOVE ME FOREVER is a fruity clean musk; LOVE ME ALL NIGHT blends honey and white chocolate; LOVE ME TENDER is a soft fruity floral; and LOVE ME GENTLY is a fresh green tea and jasmine scent.
How can I try the fragrances before choosing a bottle?
Our Discovery Set is the easiest way to experience the collection on your own skin and find the scent that feels most like you.
Why does a fragrance smell different on different people?
Skin chemistry, temperature and even the weather influence how perfume develops. Give a fragrance a little time: the opening notes will soften into its heart and base as you wear it.
How long does the fragrance last?
Wear time varies with skin type, climate and application. For the best result, apply to moisturised skin and pulse points, and avoid rubbing the fragrance after spraying.
The heart spray
What makes the LOVE RAYS spray special?
Our signature spray is designed to release fragrance in the shape of a heart—a little love note in the air with every application.
How do I create the clearest heart shape?
Hold the bottle upright, point it away from your face and press the sprayer confidently in one smooth motion. The shape is easiest to see against a contrasting background.
Can I spray the fragrance on clothing?
You can, but perfume may mark delicate or light-coloured fabrics. Test an inconspicuous area first and take extra care with silk, jewellery and finished surfaces.
Ingredients & care
Where can I find the ingredients?
The ingredient information is shown on the product page and packaging. If you have a known sensitivity, review the list carefully before use.
How should I store my fragrance?
Keep the bottle upright in a cool, dry place away from direct sunlight and temperature changes. Proper storage helps protect the scent for longer.
Orders & delivery
When will my order arrive?
Available delivery options, costs and estimated timing are shown during checkout. Once your order has shipped, you will receive tracking information by email when available.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will always try to help, but changes cannot be guaranteed once an order is being prepared or has shipped.
What if my order arrives damaged or incorrect?
Please contact us with your order number and clear photographs of the parcel and product. We will review the issue and help you with the next step.
How do returns work?
Please review our Returns information for the current conditions, or contact Customer Care before sending anything back. Include your order number so we can help quickly.
Still need help?
Send us a little love note through our Contact page. We will be happy to help with scents, orders or anything else LOVE RAYS.